Customers are changing and have more demands than ever before. They want to stay up-to-date around the clock, shop online and browse on mobile devices. Greenhouse is preparing for these changes by establishing new processes to converge marketing, sales and service.
In today’s digital age, customer expectations have changed and banks are struggling to keep up. People now expect the same customer experience from retail banking as they get from major retail businesses. The appeal of financial services catering to today’s individuals, fully based on technology, is huge and they are winning new customers through their digital channels. The new norm of personalisation, engagement, digitised services and constant innovation is essential for lending Institutions, to maintain and grow their customer base.
This trend is extended to individual’s trusted professional advisers, who are using online solutions to better service and inform their customers. These organisations include but are not limited to, Accountants, Financial Planners, Lawyers, HR Support Companies, Architects and so on. The opportunity exists for professional advisers to share in the financial and non-financial benefits of an alliance with Greenhouse, by providing low cost mortgage products to their clients, as part of their total service offering.